Terms & Conditions

• Web Design & Projects: One-third deposit (non-refundable) to secure the booking, one-third midway, and the balance on delivery before go-live.
• Audits/Reports: Full payment upfront unless otherwise agreed.
• Hosting & Domains: Payable annually or monthly in advance. Services auto-renew unless cancelled with 30 days’ notice.
• Custom Work/Consultancy: Charged at our standard hourly rate, invoiced on completion or monthly in arrears.

• Invoices are due within 14 days.
• If unpaid after 30 days, we may suspend services, restrict access, or withhold delivery of work until full payment (including any late fees) is made.
• Late payments incur interest at 8% above the Bank of England base rate, plus a fixed compensation charge under the Late Payment of Commercial Debts (Interest) Act 1998.
• The client is liable for any costs of debt recovery.

• Deposits/booking fees are non-refundable.
• Services already delivered (e.g. audits, completed design phases, hosting periods commenced) are non-refundable.

• Ownership of final deliverables passes to the client only after full payment.
• Pre-existing materials, third-party licences, or proprietary tools (e.g. plugins) remain the property of their respective owners and are licensed, not transferred.
• We retain the right to reuse general know-how, code snippets, and techniques.
• We reserve the right to showcase completed work in our portfolio and marketing.

• A discreet credit link (“Website by Thanks Tom Web Design”) will appear in the site footer unless otherwise agreed.
• If a client wishes to remove the link, an additional fee is payable.

• Provide all content, images, and materials promptly, in the agreed format and quality.
• Warrant that you own or have the right to use all supplied materials.
• Content that is unusable or poor quality may require rewriting or re-sourcing, billable at our hourly rate.
• Ensure lawful use of any websites or services provided.

• After final handover, responsibility for ongoing updates, plugin renewals, and security rests with the client unless covered by a support plan.
• Ad-hoc updates or fixes requested outside of a support plan will be billed as custom work.

• Hosting is provided on a best-efforts basis and may depend on third-party suppliers.
• We do not guarantee uninterrupted service and are not liable for downtime, data loss, or third-party failures.
• Clients are responsible for maintaining independent backups unless otherwise agreed.
• Missed domain renewals due to non-payment are the client’s responsibility.

• Plugins, themes, fonts, APIs, or other software remain under their own licences.
• Where the client pays directly, they are responsible for renewals.
• Where we provide licences under a hosting/maintenance package, use is permitted only while on that package.

We may subcontract or delegate services to trusted third parties. Responsibility for overall delivery remains with us.

• Services will be provided with reasonable skill and care.
• We do not guarantee error-free websites, uninterrupted service, or specific results (e.g. SEO rankings, sales).
• Issues reported within 30 days of handover will be corrected if within scope. Beyond this, corrections are billable.

The client indemnifies Thanks Tom Web Design against claims, damages, or costs arising from:

• Client-supplied content that infringes third-party rights, is unlawful, or defamatory.
• Client misuse of the website or services.
• Any breach of these Terms & Conditions.

We may provide services to other clients, including in the same industry, unless an exclusivity agreement is separately arranged.

Unless under a support plan, support is provided during normal business hours on a reasonable-efforts basis, without guaranteed response times.

We may suspend or terminate services immediately if the client:

• Fails to pay invoices.
• Breaches these Terms.
• Uses services unlawfully or abusively.
• Makes continuation unreasonably difficult.

Fees for work completed remain payable and deposits are non-refundable.

If you have any questions about these Terms & Conditions, please contact:

Website: https://thankstom.co.uk

Email: tom@thankstom.co.uk

Phone: 079491 82953